Register allow you to view more informations regarding products, view reserved net prieces, place order directly from the website (and tracking them), receive the DVG DE VECCHI srl newsletter (if you want), access at "custom" pages of the website.
Click here or click on "Register" on the bar at the top right of the site. Don't forget your Username and Password. You need them to access to the website at the end of the registration procedure.
If you've just registered, you have just to wait and DVG DE VECCHI srl will send you a confirm registration email. If instead you are already a customer and you cannot log in, check if you typed correctly username and password. Attention: check also capital and small letters.
Are you sure you typed correctly Username and password, even with capital and small letters? A single typing mistake is enough to deny access.
Don't worry! In the login area click on "Forgot your password?" You simply have to enter the email address you used to register and we will immediately send you the password
You simply have to log in, view our catalogue and choose the products of your interest and their quantity. Just add them into the cart – you can remove or modify them at any time before sending the order.
It's very simple. Once you log in, choose the items of your interest, type the desidered quantity and add them to the cart. You can check your cart by clicking on the icon (on the top-right).
Yes, € 150,00 (VAT non included) for Italy's national market and € 250,00 (VAT not included) for the international one.
Yes, it's very simple! Once you log in, access to your reserved area by clicking on your username (on the top-right). There you can find your old orders and you have the possibility to duplicate them.
In your reserved area click on the button "my orders". You will find all the details about orders ID, date and status.
Sure, you can select them by clicking on the icon in the item description section. Once you have clicked the star will become yellow.
You can view your wish list in the dedicated area of our website in the menu high left: If you type the desired quantity you’ll be able to add the item directly in the cart.
In the main screen of catalogue click on the banner "Available many parts out of the catalogue, please contact us" and fill the form with all the information you have. DVG will reply to you asap.
Fill the “notes” field and write anything you want to ask us.
No, all prices are net prices.
For the first orders we require prepayment when goods are ready or cash on delivery. Customers, who already have an account, can place orders with the agreed term of payment.
Once you confirm your order you will receive an automatically order confirmation. After you will receive another email from our customer service with all the details you need to pay by according to the payment term you’ve chosen. You’ll be immediately informed about any mistake or non-availability. In the order confirmation will be specified the accounts for payments by bank transfer or postal orders.
Yes, of course. Shipping are done in Italy and all over the world.
Goods are considered freight prepaid. Delivery expenses will be determined each time according to volume/weight/quantity. If you prefer, you can decide to use your own transporter - simply inform us about it while placing the order.
Usually 24/48 hours from the date of the order according to stock availability. For each order you will always receive the order confirmation.
Sure, use this link “track and tracing” and you will easily track your shipment.
Goods will be delivered (at the ground floor) to the place you will specify in you order. For orders payment on delivery, goods will be delivered by the courier specified in the order confirmation. Please get sure that somebody will be available during working hours from Monday to Friday.
Sure, you simply need to specify it while placing the order.
When you receive goods from a courier you MUST check:
• That the number of packages corresponds to the one specified in our consignment note;
• That the packing is unbroken, not wet or ruined;
• That the materials for wrapping and our labels are intact and not covered by tape even if transparent.
In this case act like this:
• Damages must be immediately shown to the courier who delivers the goods
• Before signing, write on each consignment note “ACCEPTED UPON CONDITION OF CONTROL+ specify the reason” (for example: “ACCEPTED UPON CONDITION OF CONTROL BECAUSE THE PACKING IS BROKEN” or “ACCEPTED UPON CONDITION OF CONTROL BECAUSE OF EVIDENCE OF TAMPERING”) and write besides your signature.
• Let the courier write below his complete name
• Keep a copy of the consignment note or, if not possible, take a picture of it
• Refuse the delivery if the driver doesn’t allow you to pick up the goods upon condition of control and write on each copy of the document: “NOT ACCEPTED BECAUSE + specify the reason (for example “NOT ACCEPTED BECAUSE THE PACKING IS BROKEN).
If you accept the goods without condition of control you sign a document confirming the perfect condition of the packing. Consequently asking for a refund will be impossible even if the shipment was insured.
If the packaging is not damaged externally but you have good reasons to think that the content is broken, there according to the law you’re not allowed to open the box before signing, you have to write “accepted upon condition of control because of improper use” in this case you can check the content later. if the driver doesn’t allow you to collect the goods upon condition of control, even if it is your right, refuse the delivery and immediately inform us about the matter. If you accept the goods without condition of control you sign a document confirming the perfect condition of the packing. Consequently asking for a refund will be impossible even if the shipment was insured.
You can find the safety data sheets of the items that require it, after you log in, entering the code in the search area or in the download area (in the menu on the top-right)
We’re sorry but it is not possible. They belong to DVG DE VECCHI srl,
Yes, together with the goods we will send you the invoice or a transport document (which will be followed by an invoice).
In your Reserved Area click on the button "last invoices". You will find all of them.
In the download area (on the top-right) you can find our schedule for returning goods. Fill and sent it to your business representative in DVG DE VECCHI srl. You will receive informations regarding the entire returning procedure.
Personal data and those of your credit card are managed by a processor with safety standards which are typical of a banking system. According to art. 10 L. 675/96 (Privacy Act) personal data are carried out by electronic means and automatically used for the purpose by:
a. Banco Popolare, which is responsible for processing the data:
b. Transporter/courier who use the data only for the execution of the contractual order
c. our society for the execution of the order.
See also Privacy.